City Mac Apple Specialist Sales Service

Apple Mac Service and Repair in Biltmore Park Town Square

If the time ever comes when your Apple product needs service or repair, we are ready to take care of it. We cover repairs on all Apple computers under warranty and out-of-warranty. Our Apple certified staff will be here to provide our award winning Mac repair and service with over 30 years combined experience.

Apple Warranty Repairs


All Apple hardware related issues (parts and labor) are covered by Apple per AppleCare Terms and Conditions.

Mac OS, Software and data issues are billed at normal hourly rates.

For a complete warranty description please refer to your AppleCare Terms and Conditions.

CityMac will make every reasonable effort to protect your data, however it is possible data can be lost due to factors beyond our control. You, the customer, are responsible for backing up your data to removable media. We may back up your data for you at your request, if your system has the necessary components to do so on site, or by other means in our store. CityMac will not be held responsible in any way for lost data, or any loss revenue or income resulting from such loss.

Out of Warranty Repairs

Standard Computer In-house/On-site Hourly Rate: $110/hr
*In-house Computer CityMac for Life Members Rate: $80/hr
*Business On-Site Rate: $110/hr
*Call for Apple items not listed above

Macintosh Data Backup:
Functional Mac to customer supplied external Hard Drive.

**Free Mac-to-Mac Data transfer:
Computers purchased with AppleCare from CityMac qualify for a free Mac-to-Mac data transfer.

Data Recovery Attempt:
2-hour min.

*Qualify for CityMac for Life Members Rates by purchasing an Apple Laptop, Desktop or an iPad with AppleCare from CityMac.
**Qualifying Macs must be Intel-based 2006 or later models in working order for ‘free’ transfer.


Is your device acting up? Want to know what is going on with it? City Mac can diagnose your issue and let you know exactly what needs to be done to get your device back to optimal health.

Apple 1Yr Warranty and/orĀ AppleCareĀ® Diagnostics:

up to $45, depending on problem.

$49 pre-paid (CML customers $39)

Out-of-warranty iOS (iPhone, iPad):
$29 pre-paid (CML customers $19)